Hi, how can we help? Hi, how can we help?

Batch Payment

Can I cancel a Batch Payment once it has been loaded?
You cannot cancel a Batch Payment once it has been processed.
What happens if one of the payments in a Batch Payment fails?
If one or more of the individual payments in a Batch Payment fails, then...
How long does a Batch Payment take to process?
If your payment is finalised on the Symbion Elite Rewards platform by 5:...
Why are the payees not showing up in the Batch Payment after I have added them?
Each line of the Batch Payment file is checked when the file is uploaded...
Why are my processing amounts different to the amounts I loaded in my Batch Payment file?
One or more of the payees may have been unselected or skipped if they ha...
What do my Batch Payment receipts look like?
Each Batch Payment receipt will encompass all the individual payments pr...
What happens if I don't have a payee added before making a Batch Payment?
The payee will need to be added and authorised before a payment can be m...
How many individual payments does Batch Payment support?
Batch Payment currently supports a maximum of 50 individual payments per...
How do I complete a Batch Payment?
  Download your Batch Payment file (ABA file) from your chosen accounti...