Search Submit a request

Hi, how can we help?

Logo Logo Back to Symbion Elite Rewards Submit a request
Submit a request
Hi, how can we help? Hi, how can we help?
  1. Symbion Elite
  2. Frequently Asked Questions
  3. Rewards
  4. TravelHub
  5. Payments & Charges

Payments & Charges

Can I use my points to cover booking and processing fees?
No - booking fees need to be paid by credit card and can't be covered wi...
Why is there a pending charge for a failed booking?
This is an authorisation hold used to verify your funds. If the booking ...
Can I use multiple credit cards for one reservation?
No, paying with multiple credit or debit cards is currently unsupported ...
Is my payment information secure?
Yes. TravelHub complies with PCI Regulations by using tokenisation, mean...

©