First, check that the correct email address was entered. If it’s accurate, ask the user to check their spam or junk folders. If the email still hasn’t arrived, you can resend the invitation from the ‘Member Management’ section of your account.
Articles in this section
- Is there a limit to the number of Authorised Users that can be invited?
- What happens if an Authorised User loses access to their account?
- Can Account Owners revoke access or remove an Authorised User from the business account?
- How do Account Owners manage Authorised User?
- What should I do if the Authorised User hasn’t received the invitation email?
- How do Authorised users accept the invitation?
- What is multi-user access for business accounts?