If you experience issues, please check:
That your uploaded documents are clear and valid.
That your details exactly match those on your ID.
Your email for any additional verification steps.
If you still have problems, contact our support team for assistance.
If you need support, reach out to your Customer Success Representative or contact us on 1300 392 553 for assistance.
Articles in this section
- What is BronID?
- What is KYC, and why do I need to complete it?
- How do I complete my KYC verification?
- Why am I seeing a pop-up message asking me to verify my account?
- I’ve already been using the platform. Do I still need to complete KYC?
- How long does the verification process take?
- What happens if my KYC verification fails?
- What happens if I don’t complete KYC?
- Do I need to have two ID documents to complete my verification?
- Do I need to upload scans of my documents?